Refund policy

Return & Refund Policy

Last Updated: 02/06/2025


At Advance, our goal is to empower your active lifestyle with high-quality fitness clothing and accessories. If for any reason you’re not completely satisfied with your purchase, our policy below outlines a simple process for returns, refunds, and exchanges.

1.Returns Eligibility

  • General: All items must be in pristine condition—unused, unwashed, and with original packaging and tags attached.
  • Non-Eligible Items: Customized or personalized orders and items that compromise hygiene (such as certain intimate apparel) are not eligible for return.
  • Accessories: Must be returned unopened and undamaged.

2. Return Period

  • Online Orders: Returns must be initiated within 14 days from the delivery date.

3. How to Return Items

  • Online Returns:
    1. Log in to your account and complete the return request form or contact our Customer Service.
    2. You will receive a prepaid return shipping label if the return is due to a defect or our error.
    3. Pack the item securely with the RMA number and a copy of your receipt, and drop it off at the designated courier.

4. Refund Details

  • Refunds:
    • Once the returned item is received and verified, a refund will be processed to the original payment method within 7–10 business days.
    • If return shipping is the customer’s responsibility (when not defective), the shipping fee may be deducted from the refund.

5. Additional Notes

  • Restocking Fee: A restocking fee may apply for items that are not returned in their original condition.
  • Documentation: A valid receipt or order confirmation is required for all returns.

6. Contact Information

If you have any questions or require further assistance, please contact us at:
Advancesroom
advancesroom@gmail.com
24/24 / 7/7

Celebrate Originality!

By shopping with Advance, you confirm that you have read and agree to our Return & Refund Policy.